ENG
PRIVACY POLICY.
At Kemmern, we value our Customers and the data that is entrusted to us when shopping in the online store. We take care of both the safety of our products and the safety of the shopping process. We offer to get acquainted with this Privacy Policy, how and for what purposes our Clients' data is processed. Please note that certain sections of the Privacy Policy may not apply to the specific Service that the Client receives.1. WHAT PERSONAL DATA DOES KEMMERN PROCESS?
KEMMERN processes mainly Personal Data necessary for the performance of the Contract (information contained in the Invoice). We process the Personal Data that the Customer provides to us through various online or offline sources, including when the Customer uses the Website or the App created by us, contacting us, using social networks, participating in loyalty programs and in other ways. The Personal Data necessary for the conclusion and performance of the Agreement is such Personal Data as is included in the Agreement and the Invoice and may be, for example, the Customer's name, surname, contact information, payment information, Contract data (purchased Products, their quantity, price and time of purchase), as well as communication between the Customer and KEMMERN in relation to the Order.
2. WHERE AND HOW DOES KEMMERN USE PERSONAL DATA?
This section of the Privacy Policy describes the purposes of processing the Client's Personal Data and provides other information related to their processing
2.1. USE OF COOKIES
We use cookies on the Website, with the help of which technical data is processed, including the internet network server address, domain name, browser used, IP address, selected settings, actions performed on the Website or the App, for the purpose of providing services and maintaining the Website and the App.
Cookies are small text files that a web browser (such as Internet Explorer, Google Chrome, Firefox or Safari) stores on the Client's computer or mobile phone. A cookie does not directly contain personal information about the Customer and cannot be used to directly identify individual users, however, it may provide information about the Customer's habits and preferences. Cookies can be seen as a way for a website to gain memory that allows it to recognize the user and respond appropriately.
For most browsers, it can be indicated that the Customer does not want to receive cookies at all or only from a specific website. All modern browsers allow you to change the settings for receiving cookies. These settings are usually available in your browser's options or preferences menu.
We use Google Analytics services. The customer may opt out of their use by downloading and installing the Google Analytics Opt-out Browser Add-on.
2.2.
USE OF PERSONAL DATA FOR THE PROVISION OF THE SERVICE
2.2.1.
CONCLUSION AND PERFORMANCE OF THE CONTRACT
In
order to provide the Service, within the framework of which the Contract with
the Customer is concluded and executed, we process those Personal Data that are
necessary for the conclusion and performance of the Contract, including
information necessary to solve any problems that may arise during the
performance of the Contract.
The
processing of personal data is based on the conclusion, performance of the
Agreement and compliance with the protection of the interests and rights of
both parties (the Customer and kEMMERN) in the event of a dispute, and to
ensure the fulfillment of business and accounting obligations.
If
the Customer does not provide his or her Personal Data in cases where their
processing is necessary for the conclusion and performance of the Contract or
in accordance with the law, we cannot ensure the provision of Services.
2.3.
USE OF PERSONAL DATA FOR MARKETING PURPOSES
We
may send the Customer marketing communications containing information about
promotions, news and other information not related to the performance of the
Agreement and the provision of Services to the Customer by e-mail, based on the
Customer's consent, which he may withdraw at any time.
When
preparing marketing communications, we use profiling to prepare the most
suitable offer for the Customer based on the Service data, i.e. which of our
Services the Customer has previously used and/or which Products he has
purchased.
We
process the Customer's Personal Data until the Customer withdraws his or her
consent to receive marketing materials or until the need to retain evidence of
the received consent ceases. If the Customer withdraws the consent, we do not
continue to send notifications to the Customer, however, we may retain evidence
that the Customer has expressed such consent.
The
withdrawal of consent to receive marketing communications does not affect the
consent to the processing of information collected through cookies.
3.
WHAT DATA CAN KEMMERN TRANSFER TO THIRD PARTIES?
Any
information that the Client provides to us is not available to Third Parties if
there is no legal basis for such disclosure. We may transfer the Customer's
Personal Data to Third Parties that provide, for example, postal services,
delivery, accounting and IT services.
Within the framework of all the purposes of processing
the Client's Personal Data, the Client's Personal Data is received and
processed by KEMMERN and our cooperation partners, who, in addition to the
above, provide communication, banking, legal and other services. As mentioned
above, in cases specified by law, KEMMERN is obliged to disclose the Client's
Personal Data to the Competent Authorities.
We would like to emphasize that we do not transfer the
Client's Personal Data to public authorities or Third Parties without a
relevant legal basis. KEMMERN warrants that the Customer's Personal Data
processors engaged by KEMMERN in the provision of Services comply with security
standards that are not lower than our security standards.
4. HOW LONG DOES KEMMERN KEEP PERSONAL DATA?
All information related to the Customer is stored as
evidence of the Customer's identity, conclusion of the Contract, provision of
Services, and stored until the moment when the Contract is fulfilled, Personal
Data is no longer necessary for the provision of Services, the Personal Data
storage period specified in the legislation applicable to KEMMERN sets in.
In order to preserve evidence of the conclusion and
performance of the Agreement, we store the Client's Personal Data for at least
3 (three) years from the moment of performance or termination of the Agreement.
We may retain certain Personal Data or information for a longer period of time
in order to comply with other legal obligations imposed on us by the Competent
Authorities or to exercise our rights.
For accounting purposes, we store the Client's
Personal Data related to the concluded and executed Contract and the provision
of Services for not less than 5 (five) years after the performance of the
Contract or the date of provision of the Service.
We store information about the Client's consent to the
processing of Personal Data as evidence for at least 5 (five) years from the
moment of withdrawal of consent in accordance with the Personal Data Processing
Law.
5. WHERE AND HOW IS MY PERSONAL DATA STORED?
We store Personal Data in the European Economic Area
(EEA), which is considered a secure location and ensures a level of security
that meets our standards. All information provided to us by the Customer is
stored securely on our servers or servers controlled by us. This information is
encrypted and protected by technical means, thereby increasing data security.
We ensure that access to Customer's personal
information is permitted only to those persons who are directly related to the
performance of the Agreement or the provision of Services, and to the extent
necessary for that person to perform his or her duties. This is ensured through
technical solutions and physical access rights, as well as proper training and
education of our employees who take appropriate security measures.
6. WHAT ARE MY RIGHTS?
The Customer may submit a request to us in the manner described in this
paragraph. Upon the Customer's request for the exercise of any of the rights
mentioned below, we review the Customer's request and provide a response within
1 (one) month from the receipt of the request.
If the Customer wishes to exercise any of the rights
listed below, this can be done by submitting a request in one of the following
ways:
by sending a request signed with a secure electronic
signature to the [email protected];
by sending a letter to the legal address Garkalnes 1,
Jurmala, LV2011
We reserve the right to request additional information
from the Customer in order to verify the identity of the person and to protect
the Customer's Personal Data from disclosure to unauthorized persons. The
Customer is entitled to access his/her Personal Data free of charge.
The Client has the right to request that we delete the
Customer's Personal Data, however, we reserve the right to indicate a request
to delete Personal Data if there is a legitimate and legal reason for doing so,
for example, to comply with a certain legal obligation that prescribes
processing, to establish, exercise or defend legal claims or for statistical
purposes, by taking appropriate technical and organizational security measures.
The Customer is entitled to request that we restrict
the processing if there is a legal basis for doing so. In case of restriction
of the processing of the Client's Personal Data, KEMMERN processes the Client's
Personal Data only after obtaining the Client's consent or in order to
establish, exercise or defend legal claims, or to defend the rights of another
natural or legal person, or for reasons of important interests of KEMMERN. This
does not apply to the storage of Personal Data.
The Customer is entitled to object to the processing
of Personal Data in connection with direct marketing or processing based on our
legitimate interest, but taking into account the specific situation and
important reasons, the Customer wishes to object to such processing due to the
mentioned specific situation or important reason.
This right also applies, for example, to activity
history and website usage history data. However, this does not apply to data
that we create, such as Customer profiles created by analyzing data.The client
has the right to withdraw the previously given consent at any time. However,
this does not affect the lawfulness of the processing carried out before the
Customer withdraws his/her consent. This right applies to receiving marketing
communications from us.
In case of uncertainty regarding the processing of the
Client's Personal Data, the Client may contact us and we will try to provide an
answer or find a solution to the problem. However, if the Customer is convinced
that we cannot find a solution, the Customer is entitled to submit a complaint
to the national personal data protection authority regarding the data
processing activities performed by KEMMERN.
Contact details of the National Personal Data
Protection Authority of the Republic of Latvia:
Data State Inspectorate, Blaumaņa street 11/13-15,
Riga LV-1011, Latvia, phone: +371 67223131, e-mail: [email protected].
The customer can contact us at any time and receive
additional information about the processing activities.
You can contact us using one of the following ways:
· e-mail address: [email protected].
7. WHAT ARE KEMMERN'S RIGHTS REGARDING THE PRIVACY
POLICY?
We have the right to make changes to the Privacy
Policy at any time by publishing them on the Website. Any version of the
Privacy Policy published on the Website replaces all previous versions of the
Privacy Policy and takes effect immediately after its publication on the
Website.
The Customer is entitled to request that we accept and
transfer the Customer's Personal Data to the Customer or another data
controller. The Customer may exercise this right insofar as the Customer has
provided the data on the basis of consent or a Contract, and the processing is
carried out by automatic means. This right also applies, for example, to
activities in t